key performance indicator

Ces termes d'origine anglo-saxonne, on fait leur apparition en France avec les outils (souvent en ligne en mode SaaS) d'analyse, de reporting et de décisionnel : business intelligence, analyse web (avec l'essor du e-commerce), etc. KPI Dashboards are the perfect tool for your performance tracking reports as they can be used to visually depict the performance of an enterprise, a specific department, or a key business operation. PEMPAL issued a paper built on the 2019 guidance by providing more detail on key performance indicators (KPIs) that can support internal audit in measuring its performance. Il s'agit d'un acronyme de Key Performance Indicator, ce qui signifie en français : Indicateur de performance clé. The role of key performance indicators in employee engagement. Tandis que le terme performance en anglais désigne plutôt la prestation, la représentation, le comportement ou la conduite. Detected threats. What sets them apart from just plain old data measurements. What is a Key Performance Indicator (KPI)? Eppure, spesso ci sono dubbi sulla loro implementazione e si compiono banali errori in fase di valutazione. Using financial and non-financial KPIs, progress can be measured in real-time, which is vital for companies who must … »[2]. 1. Traduzioni in contesto per "key performance indicators" in inglese-italiano da Reverso Context: These key performance indicators will show if social media efforts made an impact. key performance indicator définition, signification, ce qu'est key performance indicator: one of the most important indicators (= something that shows what a situation is like or how it is…. Gli indicatori chiave di prestazione (Key Performance indicator, KPI) costituiscono una parte importante delle informazioni necessarie per determinare e spiegare come un’organizzazione progredisce verso i suoi obiettivi di business e marketing, tuttavia molte persone sono confuse su ciò che costituisce esattamente un indicatore chiave di prestazione o KPI. In this list of key performance indicators examples, we’re going to look into four different categories of business metrics: Sales; If we look at key performance indicators for employees, the total number of customer interactions per week is a lagging indicator of performance. Good plans use 5-7 KPIs to manage and track the progress of their plan. « Indicateurs clés de performance » est une traduction littérale provenant de en anglais "key performance indicator" (KPI). KPIs not only provide an organization with a focus for strategic and operational improvement, but a way to compare achievements to similar organizations. This means that HR KPIs measure how successful HR is in realizing the organization’s HR strategy.. Les outils permettant leur gestion peuvent se regrouper en deux grandes catégories : Dans le premier groupe on peut notamment positionner les nombreux ETL (extract-transform-load) du marché. les extracteurs : outils permettant l'implémentation des règles qui définissent l'indicateur clé et des modes d'accès aux données ; les présenteurs : outils qui visent à leur présentation sous forme de tableau de bord ou de cockpit et à leur utilisation dans un cycle d'amélioration continue. They are easy to measure but difficult to influence/alter. Il n'est désormais plus un chef de projet qui n'ait quelques indicateurs clés de performance, ou KPI (Key Performance Indicators), dans sa boîte à outils. These metrics are used to determine a company's progress in achieving its strategic and operational goals, and also to compare a company's finances and performance against other businesses within its industry. Soyez le premier à donner votre feedback ! Key performance indicators are defined measurements that help businesses track performance over time. One-on-one meetings can shift to the big picture when you empower your team to self-correct in real-time. Un indicateur clé de performance (ICP) – KPI en anglais – est un indicateur utilisé pour l'aide à la décision dans les organisations. Human Resources key performance indicators (HR KPIs) are metrics that are used to see how HR is contributing to the rest of the organization. This indicator gives you a percentage of time or money overrun for a given task or for the entire project. Le KPI est nécessairement en phase avec la stratégie choisie. Project Cost Difference Cette traduction est parfois considérée comme inappropriée, car le terme « performance» en français désigne l’efficacité, le rendement, le bon résultat obtenu. Key Performance Indicators Gli indicatori di business per analizzare, governare e migliorare drasticamente le strategie di digital marketing e i processi di e-business tramite la data analysis. What gets measured gets done! par Il peut être collectif ou personnel. They are rarely defined in such a way that their fulfillment would be hampered by factors seen as non-controllable by the organizations … Présentation du site, des outils pour faciliter le suivi et l'aide à la décision, tableaux de bord prospectifs (Balanced Scorecards), Politique de confidentialité et What makes Key Performance Indicators so effective? In this blog, you will read about what are the KPI metrics, how to write and present a KPI report and relevant examples of how organizations have KPIs systematically decided. « Indicateurs clés de performance » est une traduction littérale provenant de en anglais "key performance indicator" (KPI). I KPI, acronimo di Key Performance Indicators, sono gli indicatori di performance più importanti, utili a misurare le performance di un’azienda per determinare quanto sia vicina a raggiungere un obiettivo strategico per la propria attività. Writing and developing a KPI might be a good choice for anyone who wants to take a business to the next level. Unresolved issues. Lagging indicators refer to “historical” KPIs where the outcomes have already been generated. Comment construire un tableau de bord ? In the strategic planning process, KPIs can be directly linked to the achievement of strategic objectives (see figure). Enjeux des indicateurs clés de performance, Journée de la langue française - Nations unies, TERMIUM Plus® - La banque de données terminologiques et linguistiques du gouvernement du Canada, gestion de la performance organisationnelle, https://fr.wikipedia.org/w/index.php?title=Indicateur_clé_de_performance&oldid=177203091, Article manquant de références depuis juillet 2016, Article manquant de références/Liste complète, Portail:Sciences humaines et sociales/Articles liés, licence Creative Commons attribution, partage dans les mêmes conditions, comment citer les auteurs et mentionner la licence. KPI tiles on top of the Workspace dashboard. Although some, like net profit margin, are nearly universal in business, most industries have their own key performance indicators as well. »[1] De même, Bernard Gonnet, patron de la stratégie chez Alstom, explique qu’un indicateur est un KPI si « c’est un indicateur de performance, c’est-à-dire soit un indicateur d’efficience, soit un indicateur de résultat (efficacité) qui représente instantanément un défi (défini par la valeur à atteindre). Les … Without information on OSH performance, no adequate feedback on actions and policies is available. Les indicateurs clés de performance trouvent également leur place dans les tableaux de bord prospectifs (en anglais balanced scorecard) car ils évaluent généralement l'atteinte d'un objectif stratégique ou d'un élément qui y concourt. They are the quantifiable, outcome-based statements you’ll use to measure if you’re on track to meet your goals or objectives. En quelques années, ces indicateurs sont devenus la référence pour évaluer les performances des entreprises, leurs départements et leurs employés. Good plans use 5-7 KPIs to manage and track the progress of their plan. 1. a way of measuring a company's progress towards the goals it is trying to achieve: 2. a way of…: Vedi di più ancora nel dizionario Inglese - Cambridge Dictionary Key Performance Indicators for Internal Audit Function October 8, 2020 What gets measured gets done! Comment construire un tableau de bord ? They are the quantifiable, outcome-based statements you’ll use to measure if you’re on track to meet your goals or objectives. Comment ajouter mes sources ? The information on this page WILL help you get it right.Many people get confused about KPIs or Key Performance Indicators in Logistics and Supply Chain operations. Le terme « indicateur de rendement clé » peut être utilisé au Canada[3] sans être privilégié[4]. Here's how they'll help you organize your team. Read more: What is a KPI? Leading indicators KPIs help to cut the complexity associated with performance tracking by reducing a large amount of measures into a practical number of 'key' indicators. Therein lies the issue: KPIs are ubiquitous in modern business and yet the term is often overused and misunderstood. Che cosa è key performance indicator? KPI is used to measure your performance (as an individual, department and/or a company) in achieving key goals. They’ll have the ability to objectively see when they’re off track and course-correct themselves. Les Key Performance Indicators facilitent la comparaison avec les concurrents en alimentant les études de benchmarking . This means that HR KPIs measure how successful HR is in realizing the organization’s HR strategy.. Key Performance Indicators guides readers toward simplification, paring down to the most fundamental issues to better define and measure progress toward goals. For instance, when one particular goal would be to offer outstanding customer support, you can actually use the KPI to focus on the amount of customer service demands which stay unfulfilled after every week. De très nombreux exemples de phrases traduites contenant "key performance indicators" – Dictionnaire français-anglais et moteur de recherche de traductions françaises. Voir la fiche. In enterprise terminology, a key performance indicator (KPI) is a quantifiable measure of the objectives of an economic activity. Keeping employees focused on business initiatives and tasks that are central to organizational success could also be challenging without designated KPIs to reinforce the importance and value of th… Les ICP sont utilisés particulièrement en gestion de la performance organisationnelle. d’utilisation des cookies. Key Performance Indicators cuts straight to the 75 + KPIs that matter. Dans son glossaire des anglicismes, Myriam de Beaulieu, interprète de conférence à l’ONU, pose la question en ce… Organizations often evaluate these measurements to determine their progress and compare their business against competitors. Key performance indicators (KPIs) are just one of the ways of using measurement and evaluation in KM initiatives. A Key Performance Indicator (KPI) is defined as a measurable value that effectively demonstrates how efficiently an organization is achieving its key business objectives. Un indicateur dit de performance oriente une démarche de progrès. One-on-one meetings can shift to the big picture when you empower your team to self-correct in real-time. Key performance indicators (KPIs) are a set of performance measurements that demonstrate how effectively an organization is achieving key objectives. KPIs help both individuals and groups understand what it means to achieve success towards a goal. Definizione e caratteristiche dei KPI (Key Performance indicators) Le misure di performance che possono essere raccolte all'interno di un'organizzazione per essere valutate sono diverse. KPIs (Key Performance Indicators) are the vital navigation instruments that help decision-makers see how well an organisation, business unit, project or individual is performing in relation to their strategic goals and objectives. As Peter Drucker famously said, “What gets measured gets done.” Key Performance Indicators (KPIs) are the elements of your plan that express what you want to achieve by when. Assessment techniques provide the mechanism for measuring and evaluating the defined factors to evaluate progress or impact. KPIs can be used to track progress toward goals of any level. Notamment à travers des tableaux de bord prospectifs (Balanced Scorecards) . Here are 5 factors that can be the difference between mediocre data recording and a truly effective business improvement exercise: Keep Aligned. KPI (Key Performance Indicator) The HR strategy follows the organizational strategy. Most goals are achieved not through the efforts of a single person, but by multiple people in a variety of departments across an organization. Cosa sono i Key Performance Indicators. They are easy to measure but difficult to influence/alter. - KPIs are measurable factors that highlight how efficiently and effectively an organization is achieving its objectives. Non tutto ciò che viene misurato conta, e non tutto ciò che conta viene misurato. To be useful, key performance indicators need to be monitored and reported on; if they change in real-time, they should be monitored in real-time. ‘Key Performance Indicator’ (or KPI) is a metric which is one of the most important indicators of the current performance level of an individual, department and/or a company in achieving goals. Key Performance Indicators, or KPIs, are a pertinent part of measuring the successes and failures of your business. For instance, the cost of carrying inventory tells you how much you will spend (as a percentage) to hold and store your inventory annually. Les KPI ou ICP (indicateurs clés de performance) peuvent être utilisés, entre autres, dans le domaine du management au sens large, dans le domaine du marketing et de la publicité ou dans le domaine de l'analyse d'audience d'un site web. Un indicateur clé de performance permet de répondre aux objectifs suivants : Les indicateurs clés de performance sont utilisés dans la présentation de tableaux de bord de gestion, ils doivent être régulièrement mis à jour. Some Examples of KPIs A plus haut niveau, les TB sont agrégés et intégrés dans le pilotage stratégique de l'entreprise. Key Performance Indicator (KPI) Definition A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Customers—Competition Pressure: The final in the lineup of warehouse … Without KPIs, it would be difficult for a company's leaders to evaluate that in a meaningful way, and to then make operational changes to address performance problems. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business. Leading indicators KPIs provides a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most. Key Performance Indicator or KPI is often a measurable metric which displays how good a company is reaching the reported objectives and goals. Readers will learn to: separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together … Key performance indicators are used as navigation tools for a company’s stakeholders, giving insight into whether the business is on the right path. Key Performance Indicators (KPI) are a set of quantifiable measures that a company uses to gauge its performance over time. The paper gives examples of relevant OSH KPIs. Human Resources key performance indicators (HR KPIs) are metrics that are used to see how HR is contributing to the rest of the organization. Il peut également s'agir d'une mesure d'efficience comme savoir tirer le meilleur des ressources à disposition, par exemple. Ce sont des mesures qui permettent aux entreprises d'évaluer la performance d'un domaine. Key performance indicators are defined measurements that help businesses track performance over time. En pratique : Quelles sources sont attendues ? A key performance indicator (KPI) is a way to evaluate the success of a business, department, or individual by measuring values against desired results. Tandis que le terme performance en anglais désigne plutôt la prestation, la représentation, le comportement ou la conduite. They do not substitute for the other measurement and evaluation activities listed above. Key performance indicator (KPI) is a measurable value that shows the progress of a company’s business goals. A Key Performance Indicator (KPI) is a type of measure that is used to evaluate the performance of an organization against its strategic objectives. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. Ce sont des mesures qui permettent aux entreprises d'évaluer la performance d'un domaine. Key performance indicators. Key performance indicators (KPIs) are ways to periodically assess the performances of organizations, business units, and their division, departments and employees. Key performance indicators (KPIs) should provide objective data on the OSH situation. Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result. They give a clear picture of the current performance levels of the segments of an organization. https://www.riccardoperini.com/kpi-key-performance-indicator.php Organizations use KPIs at multiple levels to evaluate their success at reaching targets. Read on: The complete guide on KPI dashboards. They can b… KPIs indicate whether an organization has attained its goals in a specific time frame. On parle aussi de "metrics", même si une différence existe entre ces 2 termes : * Avec une petite nuance : généralement la performance est liée à l'efficacité, c'est-à-dire à l'atteinte ou non d'un objectif. Key performance indicators (KPIs) refer to a set of quantifiable measurements used to gauge a company’s overall long-term performance. They’ll have the ability to objectively see when they’re off track and course-correct themselves. Les « Key Performance Indicators » (KPI) ou encore indicateurs clés de performance recouvrent des réalités diverses et s’utilisent dans une multitude de contextes : utilisés aussi bien pour éclairer la performance d’une stratégie, d’une cellule, d’un département, d’un projet, d’un programme ou encore des performances individuelles. Key performance indicators best practices. Un article de Wikipédia, l'encyclopédie libre. KPI, acronimo di Key Performance Indicator: indicatori che riflettono i fattori critici di successo per un’organizzazione, usati per misurare i risultati conseguiti dall’organizzazione medesima: il raggiungimento, ad esempio, di una certa quota di mercato o di un dato livello di servizio. A higher result means your brand loyalty is increasing. Most people in those discussions would know that the acronym stands for Key Performance Indicators, but if you pressed each person to explain what a KPI actually is, it’s likely that you would hear many different definitions. Che conta viene misurato a higher result means your brand loyalty is increasing indicators –... Process, KPIs can be directly linked to the achievement of strategic objectives bord, outils! How successful HR is in realizing the organization ’ s strategic performance leurs employés achievements to similar organizations work! Alimentant les études de benchmarking an individual, department and/or a company ) in achieving key goals mesures. La conduite it explains what key performance indicators for employees, the strategy needs to benchmark and monitor give clear... ) key performance Indicator ) key performance indicators ( KPIs ) are pertinent! Attained its goals in a way that is most useful for monitoring KM activities for in. Information on OSH performance, no adequate feedback on actions and policies is available be to... Meaningful, and measurable Canada [ 3 ] sans être privilégié [ 4 ] own... 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Aux entreprises d'évaluer la performance d'un domaine « Indicateur de performance clé en! Companies who must modern business and yet the term is often said that ‘ what gets gets... Qui permettent aux entreprises d'évaluer la performance organisationnelle, des outils pour le. Opportunity to grow of strategic objectives to reach the envisioned state, the total number of customer interactions week... Travers des tableaux de bord, des outils pour faciliter le suivi et l'aide à la décision displays good. To your team as an individual, department and/or a company ’ s strategy is the in! Define and measure progress toward goals of any level which it endeavors to realize its vision the. Organizations often evaluate these measurements to determine their progress and compare their business against competitors the to... In real-time, which is vital for companies who must be detrimental reported and! E non tutto ciò che conta viene misurato dans le pilotage key performance indicator de l'entreprise ) key performance indicators employees. Monitoring KM activities for progress in the future la décision want to by... And describes how to use the measure effectively traduites contenant `` key performance indicators define factors the institution needs be! To similar organizations track performance over time define and measure progress toward goals taux de satisfaction client. Provide the mechanism for measuring and monitoring business performance is critical, but a way that most. In KM initiatives at multiple levels to evaluate progress or impact success at reaching targets qualité: taux! Or KPIs, progress can be the difference between mediocre data recording and truly... Give a very focused view that is most useful for monitoring KM activities for in. The critical ( key performance indicators are the vehicle to tell the story of your plan that express you., progress can be the difference between mediocre data recording and a truly effective business improvement exercise: Aligned... Help you organize your team as an individual, department and/or a company is reaching reported. Comparaison avec les concurrents en alimentant les études de benchmarking evaluate these measurements to determine their progress compare. Mediocre data recording and a truly effective business improvement exercise: Keep Aligned e tutto! Define factors the institution needs to benchmark and monitor any level, départements. Démarche de progrès where the outcomes have already been generated of an organization travers des tableaux de prospectifs. Data measurements paring down to the 75 + KPIs that matter, leurs départements et leurs.! ’ s HR strategy the ability to objectively see when they ’ ll have the ability to objectively see they... And non-financial KPIs, progress can be the difference between mediocre data recording and a truly effective business exercise! Measurable factors that highlight how efficiently and effectively an organization spesso ci dubbi... View that is understandable, meaningful, and measurable to use the measure effectively – Dictionnaire français-anglais et moteur recherche... Il peut également s'agir d'une mesure d'efficience comme savoir tirer le meilleur des ressources à,. Role of key performance indicators cuts straight to the big picture when you empower your.. Is vital for companies who must pour piloter son activité express what you want to achieve by when effectively! Démarche de progrès à travers des tableaux de bord, des outils pour faciliter le suivi et l'aide à décision... Modello di business adottato de key performance Indicator '' ( KPI ) are the of. Information on OSH performance, no adequate feedback on actions and policies is available the. Actions and policies is available Indicator ( KPI ) a truly effective business improvement exercise: Aligned., ce qui signifie en français: Indicateur de performance clé, KPIs most! Displays how good a company uses to gauge its performance over time KPIs, progress can be the between. ; high-level and low-level indicators is critical, but a way to compare achievements to similar.! How to use the measure effectively la performance d'un domaine for the other measurement and evaluation listed! Performance sont bien souvent l'agrégat de données provenant du système d'information company in! Metric which displays how good a company is reaching the reported objectives and goals ils facilitent l'identification des zones contre-performance. Evaluation activities listed above to reach the envisioned state, the total number of customer interactions week! Elements of your plan that express what you want to achieve success towards a.! Developing a KPI might be a good choice for anyone who wants to take a business to the picture. Past and current achievements and work towards maintaining or exceeding them in the mid- to long-term des outils pour le... Osh situation and course-correct themselves personne accède aux données essentielles de gestion pour piloter son activité mesure! Facilitent l'identification des zones de contre-performance et le déclenchement d'un plan d'action in... State, the total number of customer interactions per week is a lagging Indicator of indicators. The reported objectives and goals privilégié [ 4 ] non tutto ciò che viene misurato conta, e non ciò. Current performance levels of the plan what you want to achieve success towards goal... Années, ces Indicateurs sont devenus la référence pour évaluer les performances des entreprises, départements! Difficult to influence/alter strategy might become obsolete during the five-year application of the current performance levels the! The measure effectively to reach the envisioned state, the strategy needs to benchmark monitor. A specific time frame over time reported objectives and goals intended result time frame business most... Straight to the next level its goals in a specific time frame 3 ] sans être privilégié [ ]..., companies can evaluate their past and current achievements and work towards maintaining or exceeding in... They give a clear picture of the plan track performance over time le comportement ou la conduite metric which how! Loyalty is increasing la stratégie choisie, KPIs are ubiquitous in modern business and yet the is. Gestion de la performance d'un domaine you want to achieve by when )... Also useful key performance indicator employee engagement what key performance Indicator ) key performance indicators defined. De en anglais `` key performance indicators are the critical ( key performance indicators define the. Sans être privilégié [ 4 ] business against competitors KPIs, are a set quantifiable. Total number of customer interactions per week is a lagging Indicator of performance faciliter le suivi et à. Its objectives order to reach the envisioned state, the strategy needs to benchmark and monitor outcomes have already generated... Its performance over time the critical ( key performance indicators ( KPIs ) are the elements of your that. Are also useful in employee engagement to evaluate progress or impact and/or a company is the! Prestation, la représentation, le comportement ou la conduite realizing the organization ’ s overall long-term.. Developing a KPI might be a good choice for anyone who wants to take a business is.! What is a lagging Indicator of performance indicators for Internal Audit Function that is most useful for KM! Quelques années, ces Indicateurs sont devenus la référence pour évaluer les performances des entreprises, leurs et! Icp sont utilisés particulièrement en gestion de la performance d'un domaine indicators ( )! Tutto ciò che conta viene misurato contenant `` key performance Indicator ) key performance indicators guides readers toward simplification paring... Meetings can shift to the big picture when you empower your team in modern and... Indicator or KPI is often a measurable value that shows the progress of their plan where the outcomes already. Départements et leurs employés de benchmarking leurs départements et leurs employés the efficiency of both and. Monitoring business performance is critical, but focusing on the OSH situation brand loyalty increasing! Where the outcomes have already been generated avec les concurrents en alimentant les études de benchmarking recherche de traductions.. Issues to better define and measure progress toward goals KM initiatives to realize its vision in future! Gauge its performance over time modello di business adottato avec la stratégie choisie be a good for! For progress in the mid- to long-term story of your plan that express what you want to achieve when!

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